Help Centre

Keriya FAQQuick Answers

Got a question about your Keriya account, a game, a payment or the app? This page covers the most common questions from players in Bangladesh. Find your answer below or reach out to support if you need more help.

Account
Registration & login
Payments
Deposits & withdrawals
Games
Rules & results
App
Download & setup

How Keriya Keeps Things Simple

Most questions have a quick answer. Here is what players in Bangladesh ask about most often on Keriya.

Registration Takes Two Minutes

Creating a Keriya account is fast. You need a valid phone number, a username and a password. No lengthy verification process, no waiting period. Once you register, your account is active immediately and you can make your first deposit straight away. The registration form works on both the website and the app — whichever is more convenient for you.

Deposits Land in Seconds

Keriya supports bKash, Nagad and Rocket for deposits. All three are processed instantly — you send the money, it appears in your Keriya wallet within seconds. There is no manual confirmation step and no waiting for a support agent to approve your deposit. The minimum deposit amount is kept low so you can start with whatever you are comfortable with.

Withdrawals Are Processed Fast

Withdrawal requests on Keriya are handled quickly. Most withdrawals to bKash, Nagad or Rocket are completed within a short processing window. You can track the status of your withdrawal from your account page at any time. There is no complicated verification required for standard withdrawal amounts and no hidden fees that reduce what you actually receive.

Games Are Fair and Certified

Every Keriya game uses a certified random number system. Results for Color Game, Dragon and Tiger, Roulette, Dinosaur Tycoon and Diving are all independently generated. No result is influenced by previous rounds, your account history or anything else. The game history in your account shows every round you have played so you can review results at any time.

The App Works on Any Android

The Keriya app is available for Android and iOS. It is free to download and uses less mobile data than the browser version. The app loads games faster, supports biometric login and sends you notifications about promotions and account activity. You do not need a high-end phone — the app runs smoothly on budget Android devices that are common in Bangladesh. Download it from the App page.

Responsible Gaming Tools Built In

Keriya takes responsible gaming seriously. From your account settings you can set daily deposit limits, session time reminders and loss limits. If you ever need a break, a cooling-off period can be activated directly from the settings screen. These tools apply across all games and both the app and website. Visit the Responsible Gaming page for full details.


Everything You Need to Know About Keriya

These are the questions Keriya players in Bangladesh ask most often. If you cannot find what you are looking for here, the support team is available around the clock at [email protected].

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Account

Creating a Keriya account takes under two minutes. Go to the Register page, enter your phone number, choose a username and set a password. Once you submit the form your account is active immediately — there is no waiting period or email confirmation required for standard accounts. You can log in and make your first deposit straight away. The registration process is the same whether you use the website or the Keriya app.

No. Each player is allowed one Keriya account only. Creating multiple accounts is against the Keriya terms and conditions and can result in all accounts being suspended. If you have forgotten your login details, use the password reset option on the Login page rather than creating a new account. If you are having trouble recovering access, contact support at [email protected].

Go to the Login page and click the "Forgot Password" link. Enter the phone number associated with your account and follow the steps to set a new password. The reset process is quick and does not require you to contact support in most cases. If you no longer have access to the phone number on your account, reach out to the support team directly and they will help you verify your identity and recover access.

You must be 18 years of age or older to register and play on Keriya. This is a firm requirement and applies to all players regardless of location. Keriya takes age verification seriously as part of its responsible gaming commitment. If there is any reason to believe an account belongs to someone under 18, that account will be suspended pending verification. See the Responsible Gaming page for more information.

Log in to your Keriya account and go to the account settings section. From there you can update your contact details, change your password and manage your notification preferences. If you need to change the phone number linked to your account, contact support at [email protected] as this requires identity verification for security reasons.
Payments

Keriya supports bKash, Nagad and Rocket for both deposits and withdrawals. All three are integrated directly into the platform — there are no third-party redirects and no extra steps. These are the most widely used mobile payment services in Bangladesh and Keriya has chosen them specifically because they are what players here actually use day to day. No international bank cards or e-wallets are required.

Deposits via bKash, Nagad and Rocket are processed instantly. Once you complete the payment on your mobile banking app, the funds appear in your Keriya wallet within seconds. There is no manual approval step. If a deposit does not appear after a few minutes, check that the transaction was completed successfully on your payment app before contacting support. Keep the transaction reference number handy in case you need to raise a query.

Log in to your account, go to the withdrawal section and enter the amount you want to withdraw along with your bKash, Nagad or Rocket number. Submit the request and the funds will be sent to your mobile wallet. Most withdrawals are completed within the standard processing window. You can track the status of any withdrawal from your account page. There are no hidden fees and no minimum withdrawal amount that makes small cashouts impractical.

Keriya keeps the minimum deposit amount low so that players can start with whatever they are comfortable with. The exact minimum and maximum amounts are displayed on the deposit screen when you are logged in, as these can vary depending on the payment method and any active promotions. If you have a specific question about limits on your account, the support team can give you the current figures directly.

First, check your bKash, Nagad or Rocket transaction history to confirm the payment was actually sent and completed. If the transaction shows as successful on your payment app but the funds have not appeared in your Keriya wallet after five minutes, contact support at [email protected] with your transaction reference number, the amount and the time of the transaction. The support team will investigate and resolve the issue as quickly as possible.
Games

Keriya currently offers five games: Color Game, Dragon and Tiger, Roulette, Dinosaur Tycoon and Diving. All five are available on both the website and the app. You can browse all games from the Lobby or visit the Game Information page for detailed rules and payout information for each title.

Color Game is the simplest game on Keriya. Each round you pick a colour, place your bet and wait for the result. The result drops in seconds and you find out immediately whether you won. Rounds run back to back so you can play as many or as few as you like in a session. There is no strategy to learn and no complicated rules — it is pure, fast entertainment. It is also the most played game on Keriya. Visit the Color Game page to start playing.

Dragon and Tiger is a two-card game. One card is dealt to Dragon and one to Tiger. You bet on which side draws the higher card, or you can bet on a Tie. The result is instant and the next round starts almost immediately. There is no dealer hand to calculate and no side bets to confuse you. It is one of the most popular card games across Southeast Asia and it has become a firm favourite among Keriya players in Bangladesh. Visit the Dragon and Tiger page to play.

Yes. All Keriya game results are generated by a certified random number system. No result is influenced by previous rounds, your account balance, your betting history or anything else. Every spin, card draw and colour result is completely independent. The game history in your account records every round you have played so you can review past results at any time. Keriya operates on the principle that fair games are the foundation of player trust.

If your connection drops during a game round, the round continues on the server and the result is recorded. When you reconnect and reload the game, you will see the outcome of the round in your game history. If a bet was placed before the disconnection, it will be settled according to the result. If you believe a round was not settled correctly after a disconnection, contact support at [email protected] with the approximate time and game name.
App

Visit the App page on the Keriya website for download instructions. The app is available for both Android and iOS. It is free to download and does not require a high-end device — it runs well on the budget Android phones that are most common in Bangladesh. The app uses less mobile data than the browser version and loads games faster. It also supports biometric login so you do not have to type your password every time.

Yes. The Keriya app is the official application from the Keriya platform. Always download it from the link on the official App page at keriya.app to make sure you are getting the genuine version. Do not download the app from third-party websites or unofficial sources. The official app does not contain any malware or unwanted software and your account credentials are protected by the same security systems as the website.

Yes. Your Keriya account works across both the app and the website. Your wallet balance, game history, bonuses and account settings are all synced in real time. You can start a session on the website and continue on the app without any issues. There is no need to create a separate account for the app — just log in with the same credentials you use on the website.

First, make sure you have the latest version of the Keriya app installed. Outdated versions can cause display or performance issues. If the app is up to date, try closing it completely and reopening it. If the problem continues, try uninstalling and reinstalling the app from the official App page. Your account data is stored on the server so reinstalling will not affect your balance or history. If none of these steps resolve the issue, contact support at [email protected].
Bonuses

Keriya offers welcome bonuses for new players, reload bonuses for existing players and game-specific promotions that run periodically. The active bonuses on your account are visible after you log in. Keriya bonuses are designed to give you more time playing the games you enjoy — they are not buried in terms that make them impossible to use. Check the promotions section regularly as new offers are added throughout the month.

A wagering requirement means you need to bet a certain total amount before a bonus can be converted into real withdrawable funds. For example, if a bonus has a 10x wagering requirement and the bonus amount is 100 BDT, you need to place a total of 1,000 BDT in bets before you can withdraw the bonus as cash. The wagering requirement for each Keriya bonus is clearly stated before you claim it so there are no surprises. Your progress towards meeting the requirement is tracked in your account.

No. Bonus funds cannot be withdrawn until the wagering requirement has been met. However, any real money in your wallet that is not part of a bonus balance can be withdrawn at any time. If you decide you do not want to complete the wagering requirement, you can forfeit the bonus from your account settings — this will remove the bonus balance but will not affect your real money balance. Contact support if you need help with this.
Security

Keriya uses industry-standard encryption to protect all data transmitted between your device and the platform. Your password is stored in hashed form — Keriya staff cannot see your actual password. The app supports biometric login as an additional layer of security. If you notice any suspicious activity on your account, change your password immediately and contact support at [email protected]. Never share your login credentials with anyone.

If you suspect unauthorised access to your Keriya account, change your password immediately from the Login page using the password reset option. Then contact support at [email protected] straight away. The support team can temporarily lock your account while the situation is investigated and help you secure it. Do not delay — acting quickly limits any potential impact on your account balance.

Keriya collects only the personal data needed to operate your account and process payments. Your data is not sold to third parties. Full details of what data is collected, how it is used and how long it is retained are set out in the Privacy Policy. If you have a specific question about your data or want to request deletion of your account data, contact support at [email protected].

Still have a question? The Keriya support team is available 24/7. Email [email protected] and you will get a response as quickly as possible.

Keriya is built for players in Bangladesh who want a straightforward, reliable gaming experience on their phone. The FAQ above covers the most common questions but the platform is designed to be self-explanatory in most situations. Registration is free, deposits are instant and the games are easy to pick up. If you are new to Keriya, the best way to understand the platform is simply to create an account and explore it — the minimum deposit is low enough that you can try everything without committing a large amount upfront.

For players who want to understand the games in more detail before playing, the Game Information page covers the rules, bet types and payout structures for all five Keriya games. The Responsible Gaming page explains the tools available to help you manage your play. And the About Us page gives you background on the Keriya platform and what it stands for. All of these pages are accessible from the navigation menu at the top of every page.

Email Support

[email protected]

Available 24/7

Support is available around the clock, every day of the week.


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Got Your Answer? Start Playing on Keriya

Register a free account in under two minutes, deposit with bKash, Nagad or Rocket and jump straight into Color Game, Dragon and Tiger, Roulette, Dinosaur Tycoon or Diving.

18+ only  ·  Play responsibly  ·  Responsible Gaming