Your personal data belongs to you. This policy explains exactly what information Keriya collects when you use the platform, why we collect it, how we use it and what rights you have over it. We've written it in plain language so it's actually readable.
Six things Keriya commits to on every account, every day. The full details are in the policy sections below.
All personal data stored by Keriya is encrypted at rest and in transit. Your account details, payment information and identity documents are protected using industry-standard encryption. Nobody outside Keriya's authorised systems can access your raw data.
Keriya does not sell, rent or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process payments and comply with legal obligations. That's it — no data brokers, no ad networks.
Keriya only collects the data it actually needs. We don't ask for information that isn't relevant to running your account or processing your transactions. If we don't need it, we don't collect it — and we don't keep data longer than necessary.
You have the right to access, correct and request deletion of your personal data at any time. Keriya provides a straightforward process for exercising these rights. Contact [email protected] and we'll handle your request promptly and without unnecessary friction.
Keriya does not store your full bKash, Nagad, Rocket or bank account numbers on its servers. Payment data is handled by certified payment processors who operate under their own strict security standards. Keriya only retains the minimum reference data needed to process withdrawals.
In the unlikely event of a data breach that affects your personal information, Keriya will notify you by email as quickly as possible. We will explain what happened, what data was involved and what steps we are taking to address it. Transparency is non-negotiable.
Keriya ("we", "us", "our") operates the online gaming platform available at keriya.app and through the Keriya mobile application. We are the data controller responsible for the personal information you provide when you register, deposit, play or contact us.
This Privacy Policy applies to all users of the Keriya platform, including registered players, visitors who browse without an account and anyone who contacts our support team. If you have questions about how your data is handled, reach us at [email protected] at any time.
Plain language commitment: We've written this policy to be genuinely understandable. If any section is unclear, contact us and we'll explain it directly — no legal runaround.
Keriya collects personal data in three ways: information you give us directly, information generated automatically when you use the platform, and information we receive from third-party service providers such as payment processors and identity verification services.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport copy | You provide this during registration or verification |
| Contact Data | Email address, phone number | You provide this during registration |
| Financial Data | Payment method reference, transaction history, deposit and withdrawal amounts | Generated when you make transactions on Keriya |
| Technical Data | IP address, device type, browser type, operating system, session duration | Collected automatically when you access the platform |
| Usage Data | Games played, bets placed, login times, pages visited | Generated automatically during your sessions |
| Communications Data | Support chat logs, emails sent to Keriya | Created when you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly required for identity verification purposes.
Keriya uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of what we use your data for:
No marketing without consent: Keriya will only send you promotional emails or notifications if you have opted in to receive them. You can withdraw that consent at any time from your account settings or by emailing [email protected].
Every time Keriya processes your personal data, we do so on one of the following legal grounds:
Keriya does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary:
All third parties who receive your data are required to handle it securely and in accordance with applicable privacy law. Keriya does not permit third parties to use your data for their own marketing purposes.
International transfers: If your data is transferred outside Bangladesh for processing, Keriya ensures that appropriate safeguards are in place to protect it to the same standard as required under applicable local law.
Keriya uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use it.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Keriya, but some features may work less smoothly. For more detail on the specific cookies Keriya uses, contact [email protected].
Keriya retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
You have meaningful rights over your personal data. Keriya is committed to making it straightforward to exercise them. Here is what you can ask for:
To exercise any of these rights, email [email protected]. We respond within 30 days.
Request a copy of all personal data Keriya holds about you. We'll provide it in a clear, readable format within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We'll update it promptly and confirm when it's done.
Request deletion of your personal data where there is no legal obligation for us to retain it. Some data must be kept for regulatory reasons — we'll explain what and why.
Ask Keriya to pause processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to.
Object to Keriya processing your data for direct marketing at any time. You can also object to processing based on legitimate interests where you have grounds to do so.
Keriya takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These measures include:
While Keriya takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
Keriya will never ask for your password via email, live chat or phone. If you receive a message claiming to be from Keriya and asking for your password, treat it as a phishing attempt and report it to us.
The Keriya platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use the Keriya platform.
If Keriya becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Keriya, please contact us at [email protected] so we can investigate and act promptly.
Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to visit our Responsible Gaming page for further guidance.
Keriya may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data practices. When we make material changes, we will notify registered players by email and display a notice on the platform before the changes take effect.
The "Last updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically so you stay informed about how Keriya handles your personal data.
Your continued use of the Keriya platform after an updated Privacy Policy takes effect constitutes your acknowledgement of the revised policy. If you disagree with any changes, you may close your account by contacting [email protected].
Tip: Bookmark this page and check the "Last updated" date whenever you want to confirm you're reading the current version of Keriya's Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Keriya team. We aim to respond to all privacy-related enquiries within 30 days.
For data deletion or access requests, please include your registered email address and a brief description of your request. We may need to verify your identity before processing the request to ensure we are responding to the correct account holder.
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